After-Sales Service
3-Year Extended Warranty
All products provided by Orivision Electronics3-year free hardware warrantyService far exceeds the industry's one-year warranty standard. During the warranty period, hardware failures that are not caused by human factors can be repaired or replaced free of charge.
Return to factory repair process
- dial400-056-8185Report for repair or send an email to david@orivision.cn
- Technical engineers remotely diagnose faults and confirm whether they need to be returned to the factory
- After confirming the return to the factory, obtain the RMA number and send the equipment back as required
- Engineer inspection and maintenance, usually completed within 3-5 working days
- After the repair is completed, return the equipment and track the logistics information throughout the process
Kind Reminder:Please attach a fault description and purchase certificate when returning the equipment to ensure that the packaging is intact and prevent transportation damage.
Technical Support
7x24 hour technical hotline
Our professional technical engineer team is available 24/7 to provide you with technical support services such as equipment installation guidance, fault diagnosis, firmware upgrades, etc.
- National toll free hotline:400-056-8185
- Technical email: david@orivision.cn
- Service hours: 7x24 hours, all year round
remote support
Through remote connection, engineers can view the real-time operation status of equipment, assist in configuring parameters, and troubleshoot the cause of faults, greatly reducing the time required for problem resolution.
- Remote parameter configuration and tuning
- Online firmware upgrade guide
- Network environment diagnosis and optimization
- Troubleshooting System Compatibility Issues
Free Testing
Provided by Orivision ElectronicsBrand new test piece, free testing for 30 days, package mailed to doorEnable you to fully validate product performance before procurement and reduce project risks.
Test application process
- Contact the sales consultant or call 400-056-8185 to submit testing requirements
- Confirm the testing product model, quantity, and testing scenario
- Arrange for the shipment of brand new test pieces, with free home delivery
- 30 day free trial with full assistance from technical engineers
- After satisfactory testing, formal procurement will be made, and test parts can be purchased at a discount or returned
Zero risk commitment:If there are any problems during the testing period, the technical engineer will provide full support and tracking throughout the process; If the test is not satisfactory, simply return the equipment without any cost.
OEM/ODM Customization
With over 20 years of experience in audio and video development and production, we can provide you with professional development and customization services to meet the special needs of engineering projects.
customized process
Make a request
→
feasibility assessment
→
Solution Confirmation
→
sign an agreement
→
Sample delivery
→
Test confirmation
→
mass production
Customization Instructions
- Both parties have implemented details and reached an agreement on software, hardware, structure, and other aspects
- Customization of software only, no need for sampling process, shorter cycle time
- Collect customization fees based on project requirements in the early stage
- The customization fee can be gradually refunded based on the order quantity during subsequent bulk orders
Customization capability:Support comprehensive OEM/ODM services such as appearance customization, interface customization, function customization, protocol customization, packaging customization, etc.
Downloads
Product manuals, drivers, firmware, and application software downloads
| file name | date | size | operation |
|---|---|---|---|
| 2023 Product Brochure and Solutions. pdf | 2023-12-14 | 22.25 MB | Contact Us |
| Video Encoder Universal Version Manual. pdf | 2023-12-14 | 5.29 MB | Contact Us |
| HDMI 4K60-USB2.0 Network Cable Transmitter Manual. pdf | 2023-12-14 | 783 KB | Contact Us |
| HDMI 4K60-USB2.0 optical transceiver manual. pdf | 2023-12-14 | 826 KB | Contact Us |
| Plug and Play - Distributed Network Matrix Splicing System. pdf | 2020-12-03 | 2.58 MB | Contact Us |
| Orivision Electronics full product brochure. pdf | 2020-12-03 | 11.35 MB | Contact Us |
| Converter Series Manual. pdf | 2019-11-25 | 1.34 MB | Contact Us |
| Network Transmitter Series Manual. pdf | 2019-11-25 | 3.93 MB | Contact Us |
| Encoder firmware V1.13.8 | 2026-03-11 | 10.07 MB | Contact Us |
| Equipment centralized management platform software | 2024-03-06 | 17.81 MB | Contact Us |
FAQ
Frequently Asked Questions about After sales Service
What is the warranty period for Orivision electronic products?
Orivision Electronics provides a 3-year free hardware warranty service for all products, far exceeding the industry's 1-year warranty standard. During the warranty period, hardware failures that are not caused by human factors can be repaired or replaced free of charge.
How to apply for after-sales repair when the product malfunctions?
After sales maintenance process: 1. Call 400-056-8185 for repair or send an email to david@orivision.cn 2. Remote diagnosis of faults by technical engineers; 3. Confirm the need to return to the factory for repair and obtain an RMA number; 4. Return the equipment to the company; 5. Repair completed and return the equipment. The entire process usually takes 3-5 working days to complete.
What is the service time for technical support?
Orivision Electronics provides 24/7 technical support services. You can call the national toll free hotline at 400-056-8185 at any time. Our professional engineering team provides remote technical guidance, fault diagnosis, and firmware upgrade support.
How to apply for free testing services?
Orivision Electronics provides brand new test samples for free testing for 30 days, with free shipping to the door. Application process: 1. Contact sales or call 400-056-8185; 2. Confirm the test product model and requirements; 3. Arrange shipment; Free trial within 4:30 days; 5. Purchase officially after satisfactory testing. During the testing period, technical engineers provided full assistance.
How long does OEM/ODM customization service take?
The OEM/ODM customization cycle depends on the complexity of the project. Software customization usually takes 2-4 weeks, while hardware customization requires requirements assessment, solution confirmation, sampling, testing, and other processes, with an overall cycle of about 4-8 weeks. The customization fee can be gradually refunded based on the quantity during subsequent bulk orders.
Need help? Contact us immediately
7x24 hour technical support | 30 day free testing | 3-year extended warranty
400-056-8185 Consult Now